Frequently Asked Questions

Everything you need to know about protecting your phone with Loopy.

How does the Loopy loop help protect my phone?

The integrated, reinforced loop is designed to prevent drops before they happen. By securing your finger through the loop, you maintain a firm grip while multitasking, reaching for corners, or taking photos.

Is the Loopy case compatible with wireless charging?

While the physical loop can interfere with some flat wireless pads, many of our users find success with specific chargers. However, for the most reliable charge, we recommend using a standard cable.

What is your return policy?

We offer a 30-day 'Love it or Loop it' guarantee. If you are not completely satisfied with your case, you can return it within 30 days of purchase for a full refund.

Will the loop stretch out over time?

Our loops are made from high-quality, tear-resistant silicone designed to maintain their tension. Every case also includes a lifetime warranty on the loop itself should any issues arise.

Do you offer international shipping?

Yes, we ship our cases worldwide. Shipping costs and delivery times vary by country and will be calculated at checkout.

How do I know which size case to order?

Please check your phone's settings under 'About' to confirm your model name. We offer specific fits for all recent iPhone and Samsung Galaxy models to ensure port accessibility.